Management Skills for New Managers and Supervisors Course Code: ML-094

There is a huge set of essential skills for supervisors and managers, and it might be a challenging task for a new manager or a supervisor to obtain all of them, but with the right approach to management skills training and support from the Atton Institute, you will be ready to face any difficulties. There are some essential organizational and managerial competencies that will guarantee your successful transition into a managerial position, and you will learn all this with our intensive leadership training program for new managers.

Whether you are a newly appointed manager or supervisor, who has had little experience in this position, this management skills training course is a great fit for you because it covers all key soft, technical and other categories of managerial skills necessary for a new leader to succeed. You will rethink your managerial and supervisor role and understand what is expected from you in this new position. Course participants will immerse themselves in the world of such competencies as fundamentals of leadership, organization and communication skills, and time and stress control. Moreover, you will understand how to set legitimate goals, improve your competencies in problem-solving, conflict management and decision-making, and learn how to motivate and delegate properly.

Numerous learning objectives are met via this course for new managers, but from our perspective, these are the most crucial:

• Realize what it takes to be a professional manager and supervisor and how to do it right
• Gain strategies for dealing with inevitable stress in your new position
• Grasp how to make justified decisions and develop a new approach to solving various problems
• Learn the appropriate behaviors for your role, whether you have been promoted within the team or been appointed to a new team
• Start to establish your leadership style and develop leadership qualities
• Be aware of the best practice strategies in motivation and delegation

• Managers with up to 3 years of experience
• Team Leaders with up to 3 years of experience
• Supervisors with up to 3 years of experience
• Newly appointed Managers in the different departments such as HR, Operations, Sales, Marketing, Accounting & Finance, and more
• Anyone who wants to become a manager and be prepared for the upcoming role

• Change your mindset to be prepared for your new role as a supervisor
• Know how to behave at every stage of the team formation process
• Apply the essentials of situational leadership in moments of uncertainty
• Establish processes and procedures that allow the building of a transparent workflow
• Deal with various barriers to communication and improve your cultural awareness
• Become more stress resilient and master time management techniques
• Set goals for yourself and your team that will be both inspirational and realistic
• Boost your critical thinking skills for better solving of day-to-day problems
• Master performance management to lead your team to the next level
• Become a master of transformation and learn how to deal with change resistance
• Be fully prepared to start a successful managerial career

• Responsibilities and challenges of a new manager
  • Why most new managers and supervisors experience challenges
  • Key qualities and abilities required for effective management
  • Shifting Your Mindset Along with Your New Role
• Teams and leadership
  • Elements which differentiate regular teams from high performing teams
  • Main differences between teams and workgroups
  • Stages of team formation
  • What to do if you’ve been promoted within an existing team or appointed to a new team
  • Dynamics
  • Habits
  • What you should do
  • How to implement changes if needed
  • Team dynamics and team building
  • How and why teams fail – Collection of real-life cases
  • Concept of Situational leadership and its application to team leadership
  • Leadership – Definition and Related Qualities Required to Lead People
  • Leadership Styles – Which one is appropriate when? A possible mixture of styles
  • Fundamentals of Emotional Intelligence for leaders
• Organization
  • Importance of establishing processes that are clear for you and your team
  • Creating and applying reliable workflow systems
  • When to consider revising the established processes
• Communication
  • Communicating effectively – how to be heard as a new supervisor
  • Body Language Impact of Non-Verbal Communication
  • Understanding cross-cultural communication and being culturally aware
  • Improving Corporate Communication and Negotiation skills
  • Understanding Different Behavioral Styles and adapting your communication style
  • Working relationships - main rules - within the team and with colleagues
  • How to choose the right communication means for different tasks and processes
  • Establishing communication rules and standards for you and your team
• Time and stress management
  • Causes and symptoms of stress
  • Techniques and approaches to managing stress
  • Definition of time management
  • Identifying your time-wasters with the activity log
  • Dealing with and managing your time-wasters
  • Leading productive meetings
• Goal setting and planning skills
  • What should the new manager plan?
  • Analyzing issues – how to reveal the gaps and ways to eliminate them
  • How to set goals as a new manager and get processes up and running
  • Evaluating and reviewing set goals
• Problem-solving and decision-making
  • The traditional approach to problem-solving
  • Proven techniques: the helicopter view, fishbone, and How-How technique
  • The dos and don’ts of brainstorming techniques
  • Decision-making techniques
  • Critical Thinking Skills
  • Applying problem-solving and decision-making strategies to really difficult situations
  • How to optimize decision-making
• Continuous performance management
  • Defining the goals of performance management
  • Identifying the process and challenges
  • Conducting a self-audit on performance management
  • Managing and Reviewing Performance
  • Rewarding Employees
• Achieving excellence in motivation
  • Definition of motivation and the main theories
  • Recognizing a new manager’s role in team motivation
  • Exploring important elements of the motivational process
  • Managerial practices for building a motivational environment
  • Managing and Motivating a Diverse Workforce
• Delegation and control
  • Definition of delegation and why to delegate
  • Evaluating your present delegation practices and the related challenges
  • Steps to effective delegation
• Improvement plan for you and your team
  • Developing improvement plans for you and your team
  • Handling different reactions to change from team members and colleagues
  • Dealing with typical change resistance scenarios
  • Applying an action plan for your personal and team improvements